IMAP Fetching

HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.

Email configuration

  • In Staff Panel, go to Setup -> Email addresses.

  • Add a new email address or edit the email for IMAP configuration.

  • Go to Incoming tab and select IMAP

  • Complete your configuration with the Host, Port, Username and Password

Cron configuration

  • Add a cron job to execute your command every minute or 5 minutes. It depends the timeframe you want to check emails.

  • Command: /usr/local/bin/php /PATH_TO_HELPDESK/index.php imap_fetcher


Many hosts uses the IMAP port 993 by default