HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.
In Staff Panel, go to Setup -> Email addresses.
Add a new email address or edit the email for Piping configuraiton.
Go to Incoming tab and select Pipe
In your hosting panel, go to email forwarding.
Enter the email address that you configured in your staff panel.
For destination, select Pipe
Enter the path to pipe.php, for example /public_html/helpdeskz/pipe.php
To make it work correctly, verify that pipe.php has executable permissions (CHMOD 755)