Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

Email configuration

  • In Staff Panel, go to Setup -> Email addresses.

  • Add a new email address or edit the email for Piping configuraiton.

  • Go to Incoming tab and select Pipe

Email forwarding

  • In your hosting panel, go to email forwarding.

  • Enter the email address that you configured in your staff panel.

  • For destination, select Pipe

  • Enter the path to pipe.php, for example /public_html/helpdeskz/pipe.php


To make it work correctly, verify that pipe.php has executable permissions (CHMOD 755)