Be sure that your server meets the HelpDeskZ requirements.
Unzip the HelpDeskZ script package.
Browse to directory /hdz/app/Config/ and rename the file Helpdesk.new.php to Helpdesk.php.
Edit this file and complete the required information (Site URL, database information, etc).
Connect with FTP to the public folder of your server.
Upload all HelpDeskZ in the directory that you will install it (domain directory or subdomain).
Open /install in your browser, for example http://support.mysite.com/install (modify your URL).
The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through installation wizard.
Now it’s time to setup your help desk! Open the staff panel in your browser, for example: http://support.mysite.com/staff Use the login details that you entered in the installation process.
Take some time and get familiar with all the available settings. Most should be self-explanatory.
Thanks for using HelpDeskZ!
If you want to make a new installation again, then be sure you removed the file /hdz/writable/cache/instal.config to unlock the installation wizard.